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Problem with Subscription Level

    • 46 posts
    February 10, 2019 2:47 PM EST

    We have a curious problem.

    We have 3 levels members.

    Default Level (Free)
    Subscription 1 month
    Subscription 3 months

    When a member signs up or logs in, we would like him to be directly assigned to "Defaut level".

    The problem is that a page is displayed during the connection which offers the subscriptions 1 month and Subscription 3 months whereas it should not be displayed.

    The configuration for all plans is :

    Enabled?

    Yes, members may select this plan.

    Show on signup?

    No, only show this plan after signup.

    Show after signup?

    No.

    Default Plan?

    Yes, this plan will be selected by default after signup. FOR FREE PLAN
    No, this is not the default plan. FOR OTHER PLANS

    All caches are well emptied (browser or server).

    -----------------------------

    In Member signup process page

    Step 1: Choose Subscription

    No, do not allow users to choose upon signup.

    -----------------------------

    We have this subscription page that appears when connecting when it should not. We would like members to choose their subscriptions in their account later as they wish.

    Do you know where we made a mistake ? We spent a lot of time on this problem
    and we would like to know where this concern comes from.

    Thank you in advance


    This post was edited by Lovea at February 10, 2019 2:50 PM EST
    • 2797 posts
    February 11, 2019 5:55 AM EST

    Did you set the free one to show on sign up?

    • 46 posts
    February 11, 2019 6:00 AM EST

    No, must we do it ?

    • 2797 posts
    February 11, 2019 6:23 AM EST

    I suggest testing with it and see if it works. Maybe allow them to choose the free one on sign up. 

    • 46 posts
    February 11, 2019 11:00 AM EST

    Yes, but I would prefer that members enter freely without this subscription page.

    Then they can go to MY ACCOUNT / SUBSCRIPTION.

    It's really curious because everything seems correct.