Forums » SEPHP Help and Tips

Problem with recurring payments

    • 72 posts
    May 30, 2019 10:47 AM EDT

    Hello,

    We have a huge problem with recurring payments. 
    When a member cancels his recurring payment on Paypal, his status is retrograded on the site while the subscription period is not completed. 
    Do you have a solution ? 
    It's very urgent ! 
    Thank you in advance

    • 72 posts
    June 30, 2019 12:14 PM EDT

    Have you an idea ? No ? Because it's very curious...

    Worse, when the member has its renewal, the account redescent in Default level !

    While he should remain a subscriber since it is recurrent.