I've been away from SocialEngine for over a year. I launched a new site last month (v 4.10). Earlier today I purchased the 5.0.0 upgrade. I revisited your documentation for installing upgrades which tells me I need to install a tar file, not a zip, Unfortunately, all I have in my Dashboard is a 5.0.0 zip file, no tar file. All the other packages were tar files though.
Am I missing something?
Are you sure you downloaded the upgrade file? If you are sure that the upgrade file is not in your account, please contact support. We can't help from the forum.
Hi Donna,
There was no Tar file to download, only a zip file.
I click the download button...
And then the Save As window presents me with a zip file to download...
I did submit a support ticket, but had also posted here in case it was user error (me).
Best regards,
Andy
looks like you're not selecting the upgrade option and rather selecting just the 5.0 version
That was it Peppa! Thank you for your assistance!!!!!
Andy Holmes said:
That was it Peppa! Thank you for your assistance!!!!!
Excellent, glad you have it sorted
Hi Andy, I've moved your posts as you keep putting them in the official section for News which is only for staff to post in. Please post in the SEPHP areas.Thanks.