Album Photo: Error d2a83c

    • 57 posts
    October 2, 2017 12:33 PM EDT

    Hello everyone! 

    After upgrade to Photo Album 4.9.4p3 me and my members are not able to see the photo albums! 

    This error code appears: d2a83c

    Did it happen to you too?

    • Moderator
    • 6923 posts
    October 2, 2017 12:58 PM EDT

    Please look in your logs and post the actual error. Error codes are just random letters and numbers that correspond to that same combination in your logs. No one will have the same numbers as you.

    • 57 posts
    October 2, 2017 1:21 PM EDT

    Ok. thanks. 

    • Moderator
    • 6923 posts
    October 2, 2017 3:55 PM EDT

    https://support.socialengine.com/php/customer/portal/articles/1652957-admin-panel---stats->-log-browser in case you aren't sure where the log browser is.

    • 57 posts
    October 2, 2017 4:31 PM EDT

    Thank you very much! 

    • Moderator
    • 6923 posts
    October 2, 2017 4:52 PM EDT

    You're welcomeDon't forget if you just purchased from us you have the free support with us if you need it. Just log in to your account at socialengine.com/login to send a ticket.

    • 57 posts
    October 3, 2017 2:55 AM EDT

    No Unfortunately I bought SocialEngine PHP some time ago. But before I installed it I waited a while, and I missed the opportunity to take advantage of the support!

    • Moderator
    • 6923 posts
    October 3, 2017 5:34 AM EDT

    Ok you can purchase support or keep trying here

    If you post the actual error message (removing any stuff you want private and posting in the code tags button {;}) we can try to troubleshoot here.


    This post was edited by socialenginestaff at October 3, 2017 5:34 AM EDT
    • 57 posts
    October 3, 2017 10:23 AM EDT

    Thank you Donna, you are extremely kind! 

    But I read the Log Browser and found that it was a problem of my MYSQL database. I worked there and solved it!

    • Moderator
    • 6923 posts
    October 3, 2017 12:22 PM EDT

    Cool and that's great that you were able to fix it.