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Hello, I'm not sure what occurred to cause this error, but for the past few months, new members have been getting errors when they try to sign up.
Example error log:
2017-10-19T22:13:32+00:00 CRIT (2):
Error Code: 4a9f76
Zend_Db_Statement_Mysqli_Exception: Mysqli statement execute error : Duplicate entry 'EXAMPLE EMAIL' for key 'EMAIL' in /home/USER/public_html/application/libraries/Zend/Db/Statement/Mysqli.php:214
Stack trace:
#0 /home/USER/public_html/application/libraries/Zend/Db/Statement.php(303): Zend_Db_Statement_Mysqli->_execute(Array)
#1 /home/USER/public_html/application/libraries/Zend/Db/Adapter/Abstract.php(480): Zend_Db_Statement->execute(Array)
#2 /home/USER/public_html/application/libraries/Zend/Db/Adapter/Abstract.php(576): Zend_Db_Adapter_Abstract->query('INSERT INTO `en...', Array)
#3 /home/USER/public_html/application/libraries/Zend/Db/Table/Abstract.php(1076): Zend_Db_Adapter_Abstract->insert('engine4_users', Array)
#4 /home/USER/public_html/application/libraries/Engine/Db/Table.php(146): Zend_Db_Table_Abstract->insert(Array)
#5 /home/USER/public_html/application/libraries/Zend/Db/Table/Row/Abstract.php(467): Engine_Db_Table->insert(Array)
#6 /home/USER/public_html/application/libraries/Zend/Db/Table/Row/Abstract.php(438): Zend_Db_Table_Row_Abstract->_doInsert()
#7 /home/USER/public_html/application/modules/User/Plugin/Signup/Fields.php(283): Zend_Db_Table_Row_Abstract->save()
#8 /home/USER/public_html/application/libraries/Engine/Hooks/Dispatcher.php(219): User_Plugin_Signup_Fields->onProcess(Object(Engine_Hooks_Event))
#9 /home/USER/public_html/application/modules/Core/Model/Item/Abstract.php(504): Engine_Hooks_Dispatcher->callEvent('onUserCreateAft...', Object(Engine_Hooks_Event))
#10 /home/USER/public_html/application/modules/User/Model/User.php(319): Core_Model_Item_Abstract->_postInsert()
#11 /home/USER/public_html/application/libraries/Zend/Db/Table/Row/Abstract.php(492): User_Model_User->_postInsert()
#12 /home/USER/public_html/application/libraries/Zend/Db/Table/Row/Abstract.php(438): Zend_Db_Table_Row_Abstract->_doInsert()
#13 /home/USER/public_html/application/modules/User/Plugin/Signup/Account.php(154): Zend_Db_Table_Row_Abstract->save()
#14 /home/USER/public_html/application/modules/Core/Controller/Action/Helper/FormSequence.php(193): User_Plugin_Signup_Account->onProcess()
#15 /home/USER/public_html/application/modules/Core/Controller/Action/Helper/FormSequence.php(45): Core_Controller_Action_Helper_FormSequence->doProcess()
#16 /home/USER/public_html/application/libraries/Zend/Controller/Action/HelperBroker.php(328): Core_Controller_Action_Helper_FormSequence->direct()
#17 /home/USER/public_html/application/modules/User/controllers/SignupController.php(51): Zend_Controller_Action_HelperBroker->__call('formSequence', Array)
#18 /home/USER/public_html/application/libraries/Zend/Controller/Action.php(516): User_SignupController->indexAction()
#19 /home/USER/public_html/application/libraries/Zend/Controller/Dispatcher/Standard.php(308): Zend_Controller_Action->dispatch('indexAction')
#20 /home/USER/public_html/application/libraries/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#21 /home/USER/public_html/application/modules/Core/Bootstrap.php(84): Zend_Controller_Front->dispatch()
#22 /home/USER/public_html/application/libraries/Engine/Application.php(160): Core_Bootstrap->run()
#23 /home/USER/public_html/application/index.php(223): Engine_Application->run()
#24 /home/USER/public_html/index.php(25): include('/home/USER/...')
#25 {main} You didn't state your version of SE PHP that you are using. If you have verify email enabled and these are invited users, it could be that issue which was fixed in a recent update.
I forgot to mention, https://support.socialengine.com/php/customer/portal/articles/1642532-admin-panel---settings->-signup-process , as the tutorial shows and the admin steps show, the two steps that must always remain in first and second place are "Choose Subscription" and "Create Account" or the process breaks. Please make sure you didn't move those in the signup steps.
Donna said:
I forgot to mention, https://support.socialengine.com/php/customer/portal/articles/1642532-admin-panel---settings->-signup-process , as the tutorial shows and the admin steps show, the two steps that must always remain in first and second place are "Choose Subscription" and "Create Account" or the process breaks. Please make sure you didn't move those in the signup steps.
That was the issue, I had somehow moved "Create Account" in third place. Thank you so much, it is now fixed. Also, I am using the latest version of the software, I should have mentioned that.
Great to hear it is resolved.
That is likely not the issue. I have determined that this bug happens sometimes when a user hits signup twice .. say if the site is loading slow. Regardless of the above fix the issue will persist.
DreamCoder said:
That is likely not the issue. I have determined that this bug happens sometimes when a user hits signup twice .. say if the site is loading slow. Regardless of the above fix the issue will persist.
In my case it was the issue and now there are no problems during sign up, when before it failed 100% of the time.
DreamCoder said:
That is likely not the issue. I have determined that this bug happens sometimes when a user hits signup twice .. say if the site is loading slow. Regardless of the above fix the issue will persist.
It wouldn't be a bug if they hit it twice due to site speed issue. It would be an issue with the site or user's browser. A bug is an issue in the script that is consistently reproduce regardless of server or browser problems. We can't fix issues due to server or browser or user's internet. Bug, we can fix.
I explained wrong.
If a user hits the submit button twice because they are impatient in the site processing it will produce this error... The submit button should be made inactive when the form is submitted to fix this.
If it was happening 100% of the time then yes that not the same thing.
True. That could be a good improvement. I'll add it to our list of feature requests for upcoming version after 4.10, to consider. My mouse is a happy mouse and tends to double click when my finger does a single click. I think it's click happy. I end up posting twice many times. So I can see an issue if someone did the same during sign up.
at November 3, 2017 5:12 AM EDT