Admin Panel

Facebook Messenger Chatbot Integration

Integrate your Facebook messenger chatbot by configuring the below details:

• Facebook Page Access Token


• Facebook Verification Token


• Facebook Chatbot Request Security Key


• Messenger m.me Link


• Messenger m.me Link Title

Response Messages

Configure various responses for the visitors interacting with your Facebook Messenger chatbot.

• Get Started Messages


• Call Support Reply Message


• Response to Greeting


• Response to Thanks Message


• Response to Goodbye


• Information Not Found


• Search Results Found


• Bookmark Added


• Bookmark Deleted


• Bookmark Already Added


• Bookmark Already Removed


• Unclear Query


• View More Message


• Make a Call Message


• Persistent Menu Info Message


• Persistent Menu Help Message

General Settings

• Search Phrases: To add possible search keywords/phrases a user can enter while searching for something with help of this chatbot.

• Ignore Phrases: To add possible phrases that you want the chatbot to ignore when entered by the user.

• Greeting Message: Compile a message to greet your Facebook page visitors when they first open the chatbox to start the conversation with the chatbot. You can use certain properties to address the user, which are: first name, last name, or full name.

• Call Support Action Button: Provide either a phone number or reply with a message when the user asks for assistance.

Manage Persistent Menu

Set the persistent menu for the chatbot to help people discover and more easily access your functionality throughout the conversation. The persistent menu is always available to the user. This menu contains top-level actions that users can enact at any point. A persistent menu easily communicates the basic capabilities of your bot for first-time and returning users.

• 3 main menu items


• Maximum 3 sub-menu items under the main menu


• Drag the menu change its sequence

Manage Templates Button

Template buttons are used to offer user a rich in-conversation experience while checking carousel of content templates. The carousel of templates consists of title, subtitle, image, and up to three buttons.

• Maximum 3 buttons can be enabled for the carousel of templates


• These buttons will allow you to offer the actions they can take in response to the template like: View Details, Share, Bookmark


• Add title for each template button


• Drag the template buttons to change their sequence

Manage Modules

Manage various modules which you want to be available for users to explore while they interact with the chatbot.

• Enable/disable the module for ‘Quick Replies’ or to be available in ‘Search Results’


• Add subcategories for each module separately


• Add a title for each module to be displayed in Facebook messenger


• Add search keywords for each module which will yield better search results


• Manage template buttons for each module separately


• Manage subcategory template buttons for each module separately


• Manage quick replies for each module separately

Manage Quick Replies

Quick replies provide a way to present a set of buttons in-conversation that contains a title and appear prominently above the composer. When a quick reply is tapped, the buttons are dismissed, and the title of the tapped button is posted to the conversation as a message.

• Enable/disable quick reply buttons


• Add a title for each quick reply button


• Drag the quick reply buttons to change their sequence

Broadcast Messages

Message can be broadcast to all of your Facebook page visitors.

• You can use the message recipient's name in the message by using {{first_name}} and {{last_name}} on places where you want to use their name


• Compile the ‘Fall Back’ text, it will be sent when your messenger bot does not have permission to access a visitor’s name


• You can broadcast the message as Normal Message, Silent Push Notification & Push Notification

User Chat Log

Check the queries asked to the chatbot by your visitors. You can also view the response visitor’s got for their queries. By monitoring the queries and their responses, you can configure this plugin more effectively.