Classifieds » Chat and Messages » Facebook Chatbot Plugin

Facebook Chatbot Plugin


About



Exclusive Offer We offer FREE Installation of this Plugin, FREE Support for the first 90 days, and FREE Upgrades.


 


Enhances your company’s reach and helps you to engage your customers by providing the best experience.


 



Highlights


 


Instant Answers using Artificial Intelligence


We’ve used Artificial Intelligence and Natural Language Processing (NLP) to deliver instant answers to users in response to their messages and requests.


 


Show content from your website in Facebook Messenger


Displays content from your website to users directly in messenger. This helps customers check out and search for information or content of their choice.


 


Call-To-Action buttons with each content result


Along with each content displayed to user, important call to action buttons are displayed clicking on which user can view the details (and available images in a bigger view) of the content, view the content on website and also “Bookmark” any content to check it later.


 


Add to “Bookmark” feature


Users can add any content displayed to them to the list of their “bookmark” items and then access these items by clicking on the persistent menu at any time.


 


Both Quick and Persistent menu options for more engagement


We’ve provided both kinds of menu options - quick and persistent enabling users search for new and different content based on various categories and subcategories. All these menu options are admin-configurable.


 


Enables Curated Experience through Related Items option


After customer shows interests in a content, we display more quick menu options like ‘View More’, ‘Sub Categories’.


 


Customizable automated messages


Ability for admin to customize content of various automated messages like – greetings, not found, results found, multiple welcome messages.


 


Broadcast messages


Our chatbot helps you broadcast messages to facebook users who were active on your bot at some time in past.


 


Facebook ChatBot plugin will help you create your own Chatbot which will be replying to your customers on your Facebook Page through Facebook Messenger.


This Plugin provides a personalized and curated experience for customers online and helps your users save time by searching the content of various categories through easy navigations and simple conversations. It Improves customer relations and helps customer service management at a lower cost compared to human manpower.



 



Admin Panel


 


Facebook Messenger Chatbot Integration


Integrate your Facebook messenger chatbot by configuring the below details:


 



  • Facebook Page Access Token

  • Facebook Verification Token

  • Facebook Chatbot Request Security Key

  • Messenger m.me Link

  • Messenger m.me Link Title


 


Response Messages


Configure various responses for the visitors interacting with your Facebook Messenger chatbot.


 



  • Get Started Messages

  • Call Support Reply Message

  • Response to Greeting

  • Response to Thanks Message

  • Response to Goodbye

  • Information Not Found

  • Search Results Found

  • Bookmark Added

  • Bookmark Deleted

  • Bookmark Already Added

  • Bookmark Already Removed

  • Unclear Query

  • View More Message

  • Make a Call Message

  • Persistent Menu Info Message

  • Persistent Menu Help Message


 


General Settings




    • Search Phrases: To add possible search keywords/phrases a user can enter while searching for something with help of this chatbot.







    • Ignore Phrases: To add possible phrases that you want the chatbot to ignore when entered by the user.







    • Greeting Message: Compile a message to greet your Facebook page visitors when they first open the chatbox to start the conversation with the chatbot. You can use certain properties to address the user, which are: first name, last name, or full name.






  • Call Support Action Button: Provide either a phone number or reply with a message when the user asks for assistance.


 


Manage Persistent Menu


Set the persistent menu for the chatbot to help people discover and more easily access your functionality throughout the conversation. The persistent menu is always available to the user. This menu contains top-level actions that users can enact at any point. A persistent menu easily communicates the basic capabilities of your bot for first-time and returning users.


 



  • 3 main menu items

  • Maximum 3 sub-menu items under the main menu

  • Drag the menu change its sequence


 


Manage Templates Button


Template buttons are used to offer user a rich in-conversation experience while checking carousel of content templates. The carousel of templates consists of title, subtitle, image, and up to three buttons.


 



  • Maximum 3 buttons can be enabled for the carousel of templates

  • These buttons will allow you to offer the actions they can take in response to the template like: View Details, Share, Bookmark

  • Add title for each template button

  • Drag the template buttons to change their sequence


 


Manage Modules


Manage various modules which you want to be available for users to explore while they interact with the chatbot.


 



  • Enable/disable the module for ‘Quick Replies’ or to be available in ‘Search Results’

  • Add subcategories for each module separately

  • Add a title for each module to be displayed in Facebook messenger

  • Add search keywords for each module which will yield better search results

  • Manage template buttons for each module separately

  • Manage subcategory template buttons for each module separately

  • Manage quick replies for each module separately


 


Manage Quick Replies


Quick replies provide a way to present a set of buttons in-conversation that contains a title and appear prominently above the composer. When a quick reply is tapped, the buttons are dismissed, and the title of the tapped button is posted to the conversation as a message.


 



  • Enable/disable quick reply buttons

  • Add a title for each quick reply button

  • Drag the quick reply buttons to change their sequence


 


Broadcast Messages


Message can be broadcast to all of your Facebook page visitors.


 



  • You can use the message recipient's name in the message by using {{first_name}} and {{last_name}} on places where you want to use their name

  • Compile the ‘Fall Back’ text, it will be sent when your messenger bot does not have permission to access a visitor’s name

  • You can broadcast the message as Normal Message, Silent Push Notification & Push Notification


 


User Chat Log


Check the queries asked to the chatbot by your visitors. You can also view the response visitor’s got for their queries. By monitoring the queries and their responses, you can configure this plugin more effectively.




 

Price Details

Product Specifications

  • Compatible with SEPHP Version 5.9.0
  • Latest Product Version 5.9.0
  • Modifies SE Core Yes

Features

  • Responsive Yes
  • Included Free Free initial installation, Free Upgrades, 90 days complimentary support (per support terms)

Sales and Support Info

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