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Next up.
Keep in mind I only have the latest SE and all its core plugins excluding the mobile plugin. Still no 3rd party yet.
This cannot be replicated in SE demo so far.
Only occurring on all iPhones - not windows lap or desktop. No android to test.
On a members profile click "add to my friends" > "add friend".
After confirmation the pages reloads and this is what I see.
This occurs each and every time without exception.
In my Chrome inspector > responsive > iPhone 6/7/8 it doesn't occur.
I don't use the SE mobile plugin if that is a factor (why not in SE demo)
Any ideas?
Unless you are using a responsive theme that doesn't require the mobile plugin, and as far as I know, Atlas is the only one like that, then you need to enable the mobile plugin as mobile functions won't work without except with Atlas and themes that specifically say they work without the mobile plugin.
No Atlas - just default Insignia
@Donna sorry not sure I understand your last.
If I install & enable the SE mobile plugin it will have an impact when viewing > full site
Mobile plugin is just for mobile view. It won't impact the main parts of the site. Note that "full site" view is not made for mobile unless using a responsive theme like Atlas that is specialized not to need the mobile plugin. If you want to see things working correctly on a mobile device and are using default insignia or other themes like it, you must use the mobile plugin.
Or get a third party dev to customize the site to work on mobile without the mobile plugin
or use a theme like Atlas but it's not so easy to customize if you don't know LESS.
Thanks @gs I still set on trying SEAO Allure again its kinda a good fit. Was just waiting to complete all my testing to make sure everything is good before I install theme again. I will take a peek at the SpectroMedia. I just didn't see the point in installing the SE Mobile if a theme is genuinely responsive.
Best to check with SEAO and SES. It depends on whether they coded it to be able to get away from the mobile plugin.
For sure I can tell Allure isn't 100 % and Insignia isn't 100% either. My odd thing is it's not occurring on the SE demo in full site mode but on mine it is. In full site mode they are the same? Which leads me to think its an issue on my site instead of a responsive thing.
Well I have attempted to install the mobile plugin just in case and discovered another unrelated issue UGH new post
Installed mobile - from full site view still happens. I am using PHP 7.0.32 vs 7.1 maybe I should upgrade and see if it goes away
Are you sure you aren't blocking javascript or something? The issues you show here and in the other thread seem to be specific to you for some reason. I can't see them but I will test the other issue tomorrow. This issue I only run across when the browser doesn't load stuff. I even have the same issue on other sites such as facebook, google, youtube, etc. I end up having to refresh the page on those.
So this is only in mobile and it does it with the mobile plugin enabled? We require mobile plugin to be enabled for mobile devices unless the theme is specialized not to require it.
Do you have support? If so, please send a ticket so I can see this on your site as you said you can't reproduce it at our demo so it's not a browser issue as far as I can figure. Perhaps a permission issue or cache issue with your server? Check perms, https://support.socialengine.com/php/customer/en/portal/articles/2777304-optimized-file-and-folder-permissions?b_id=14386 and recursive permission is very important.
I did have my hosting company walk through the permissions based on that link.
Its occuring 100% of the time on all iPhones & iPads.
After the pop up smoothbox button is selected and the iframe closes then the page reloads into the error.
Unfortunately when I test in my responsive chrome inspector it doesn't occur.
The SE demo site is exactly the same as mine as far as I can see so the question is why mine and not the demo
My best guess is its related to the mootools javascript. With caching disabled it still occurs.
I think I will move forward with a support subscription later today.
Thanks as always @Donna is so helpful
Well on the demo the mobile is activated. On your site, and I did visit but didn't log in, there is no mobile plugin activated. I can't really test as a guest but figured to just look. I'll go test my own site hosted at BryZar but I doubt it's a hosting issue for you. Try activating the mobile plugin just for kicks and giggles.
I just tested on Full Site on my iphone5c on my own site and don't get the issue you show. I'm not sure what's up on your site.
Will you please try clearing your browser cache in your phone? I'm not able to reproduce your issues.
Update:
All browsers cache cleared, off networks, no antivirus, some devices checked, here is the result.
iPhone 4 no
iPhone 4s no
iPhone 5 no
iPhone 5c no
iPhone 6 unknown
iPhone 7 yes (4 separate devices unrelated)
iPhone 8 unknown
iPhone X unknown
iPad basic no
iPad Pro yes
Galaxy A5 no
Chrome Book no
Android tablet no
On my site only not the demo (the scratching head part)
I think I will move past this and consider it on the back burner to move on to other things.
Thanks @Donna for helping out.
Are you using actual devices? The various emulators are ok but not the same as using an actual device. Still it's odd that it's only your site so I think it's something with cache maybe. Can you triple check the recursive permissions and that mod_sec is not enabled? Can you make sure you aren't using cloudflare extra features if using cloudflare?
