Hi,
Hope anyone here could help me in this issue.
I just moved my server (aws EC) to Alibabcloud (EC). I know to transfer the SE, there will be a lot of setting that need to be done, so what I do is I installed a new fresh SE in the new server, and installing few plugins into that fresh SE. most of the plugins I install went well but there are few plugins that I tried to install having issue.
every times I intall the plugins, the error comes out "No purchase found for license key "xxxx-xxxx-xxxx-xxxx". I try to overwrite my database but the problem still persist. really appreciate anyone can guide me on how to fix this
I believe you were in the support system and I just answered your ticket. Please add your domain to your license as mentioned in the ticket.
Hi Donna,
Actually, I already added the domain in my license in the "https://www.socialengine.com/" dashboard and I also tag the plugins to my domain that I purchase.. but the error still occurs. Does the SE capture my old IP and lock it to avoid the duplicate installation?
Hi, no, SE doesn't tag anything like that. Perhaps you have third party plugins. I do know that some do assign per IP.