Forums » SEPHP Help and Tips

• Gary

  

  • 63 posts
   

  September 30, 2019 10:39 AM EDT

  Hello

  I had SocialEngineAddOns perform my SEPHP upgrade and they report this error: "Zend_Db_Adapter_Mysqli_Exception: MySQL server has gone away"

  How do we resolve?

  Thanks Gary

• Donna

  

  • Moderator
  • 5067 posts
   

  September 30, 2019 12:56 PM EDT

  Please ask your host to check the database. Normally that's a crash. https://dev.mysql.com/doc/refman/8.0/en/gone-away.html

• Gary

  

  • 63 posts
   

  October 1, 2019 10:33 AM EDT

  Hi Donna

  Upgrade completed, FastComet host found:

  Hello again, Thank you for your patience up to now. After further investigation it occur that the database adapter in the configuration file is no set correct. In order to utilize PHP 7+ versions the MySQL adapter should be pdo_mysql. As soon as I have performed that change I am able to see your website loading properly.

  Thanks Gary

• Donna

  

  • Moderator
  • 5067 posts
   

  October 1, 2019 1:01 PM EDT

  Glad you got it sorted out! Thank you for posting your solution too as it will help other clients that might have the same issue.

• Donna

  

  • Moderator
  • 5067 posts
   

  October 4, 2019 5:52 AM EDT

  I was looking at this again and it appears that they are not updating the servers to the requirements. You shouldn't need or be using the pdo_mysql as you should be using MySQLi as our requirements show:

  https://www.socialengine.com/support/article/81788966/se-php-socialengine-requirements

  They might want to check all of the new requirements.