Forums » SEPHP Help and Tips

Welcome Email on Approval

  • January 29, 2020 1:27 AM EST

    I'm struggling with the Welcome email template. I feel like it should be sending when I approve a user, but it's not, and I don't know how to get it to send. All the other alerts are working fine.

    • Moderator
    • 23 posts
    January 29, 2020 3:11 AM EST

    Please check if the Setting at the below mentioned path for "Send a welcome email when users are enabled from admin panel" is set to "Yes". It should be set to "Yes" in order to send Welcome Email to new users. 

    yourwebsite.com/admin/user/signup/index/signup_id/1


    This post was edited by Ritika Saini at January 29, 2020 3:12 AM EST
    • Moderator
    • 42 posts
    January 29, 2020 6:09 AM EST
    Isaac (HomeschoolerSpace) said:

    I'm struggling with the Welcome email template. I feel like it should be sending when I approve a user, but it's not, and I don't know how to get it to send. All the other alerts are working fine.

    Hello Isaac,

     

         In addition to what Neha has suggested, please check if you have any 3rd party plugin which is affecting the Welcome email.

  • January 29, 2020 4:28 PM EST

    That's already set to "Yes", and I'm not running any 3rd party plugins. (I'm also running SE 4.10.4, btw)

    Any other ideas?

  • January 29, 2020 7:23 PM EST

    Looks like I know what's happening now! 5.0.0 fixed the bug.

    "Fixed - welcome email not sent if email verification enabled."

    So it was a conflict because I had email verification on.

    • Moderator
    • 42 posts
    January 31, 2020 6:39 AM EST

    Yes, this has been fixed in SE 5. There is a new option "Yes, verify email address and send welcome email." for "Verify Email Address?" setting in the Signup Process >> Create Account section.