Forums » SEPHP Help and Tips

SE V.5.0.0 Upgrade — No Tar file after purchase

    • 35 posts
    February 2, 2020 8:58 PM EST

    I've been away from SocialEngine for over a year. I launched a new site last month (v 4.10). Earlier today I purchased the 5.0.0 upgrade. I revisited your documentation for installing upgrades which tells me I need to install a tar file, not a zip, Unfortunately, all I have in my Dashboard is a 5.0.0 zip file, no tar file. All the other packages were tar files though.

    Am I missing something?

    • Moderator
    • 5057 posts
    February 3, 2020 4:36 AM EST

    Are you sure  you downloaded the upgrade file? If you are sure that the upgrade file is not in your account, please contact support. We can't help from the forum.

    • 35 posts
    February 3, 2020 10:53 AM EST

    Hi Donna,

    There was no Tar file to download, only a zip file.

    I click the download button...

    And then the Save As window presents me with a zip file to download...

    I did submit a support ticket, but had also posted here in case it was user error (me).

    Best regards,

    Andy

    • 287 posts
    February 3, 2020 12:00 PM EST

    looks like you're not selecting the upgrade option and rather selecting just the 5.0 version 


    This post was edited by PeppaPigKilla at February 3, 2020 12:00 PM EST
    • 35 posts
    February 3, 2020 12:47 PM EST

    That was it Peppa! Thank you for your assistance!!!!! smile

     

    • 287 posts
    February 3, 2020 1:10 PM EST
    Andy Holmes said:

    That was it Peppa! Thank you for your assistance!!!!! smile

     

    Excellent, glad you have it sorted 

    • Moderator
    • 5057 posts
    February 6, 2020 8:29 AM EST

    Hi Andy, I've moved your posts as you keep putting them in the official section for News which is only for staff to post in. Please post in the SEPHP areas. :) Thanks.