Email is not sent when clicking on Forgot Password

    • 46 posts
    October 9, 2020 1:09 PM EDT

    Hello Friends,

    Our users reported that when they hit on "forgot password", they do not get any email to be used to set a new password. Please help me on this issue.

    Best Regards,

    Hooman

    • Moderator
    • 6923 posts
    October 12, 2020 4:40 AM EDT

    We have a good tutorial for email issues and BryZar also has a blog post with tips for email delivery. Here's the one from our kb for email troubleshooting. We definitely recommend using SMTP. 

    • 46 posts
    October 16, 2020 4:04 AM EDT

    Thanks Donna and Ritika,

    I will go through your recommendations.