Change domain on a license

    • 272 posts
    April 10, 2021 3:47 AM EDT


    On the new administration interface:

    It seems impossible to change the domain name assigned to a license.

    Sometimes when an activity is not working, we change the server site and domain. Should we continue to do so on the new interface? Are these 2 interfaces complementary?

    Thanks in advance



    • Moderator
    • 6541 posts
    April 10, 2021 5:21 AM EDT

    Please log in at the new dashboard to request a domain change. We do allow it but we need to ask a few questions such as, is the old domain inactive, etc.

    • 272 posts
    April 10, 2021 11:36 AM EDT

    Yes I understand, it's normal to check.

    So you have to create a ticket to request the change of domain?

    That's right ?

    Thank you in advance.

    • Moderator
    • 6541 posts
    April 10, 2021 12:12 PM EDT

    Yes please. You don't need paid support to open a ticket like this as long as you open it in the new dashboard.Please note we don't work weekends so it would be answered during the week.

    • 272 posts
    April 10, 2021 12:13 PM EDT

    Ok thanks for these informations.

    Have a good day !