Problem with new license

    • 253 posts
    January 3, 2022 11:11 AM EST

    Hello Donna,

    We have a big problem.

    We have purchased several licenses for several years. It was agreed that when purchasing a new license, it was sufficient to take an ESSENTIAL license and be able to continue to use the ADVANCED modules already paid for this new license. It doesn't seem to be working. Unable to install the additional modules of the Advanced version.

    Can you inform us about this?

    Thank you in advance

    • 253 posts
    January 4, 2022 4:10 AM EST

    Sorry...
    Problem of PHP... 7.3 is not supported.
    Have a good day !

    • Moderator
    • 6297 posts
    January 4, 2022 4:57 AM EST

    I had answered the support ticket about this as well, yesterday. Can you please also check that you are receiving the support emails? 

    • 253 posts
    January 4, 2022 5:00 AM EST

    Yes, everything is ok.

    We have received your message.

    Thank you and good day !

    • Moderator
    • 6297 posts
    January 4, 2022 5:05 AM EST

    Awesome! Have a good day and happy new year!