White Error Screen

    • 1 posts
    October 2, 2017 2:17 PM EDT

    Hi,

    I recently upgraded to PHP 4.9 and PHP 7 and have issues with our site loading. We have recieved the following message.

    "We're sorry! We are currently experiencing some technical issues. Please try again later. error code: 8c7b93"

    Does anyone have any suggestions or ideas for solving this issue?

    Thanks

    • Moderator
    • 6923 posts
    October 2, 2017 3:54 PM EDT

    Error messages are random numbers and letters that correspond to that same combination in your error log in your log browser. It's best to check your log browser for the actual error and copy/paste it here (remove any sensitive info). Alternately, please contact our support desk from your account if you have support access and we can check.

    You mention you upgraded to 4.9. I suggest upgrading to 4.9.4p3 (always state your full version when stating a version). Also, if you had any third party plugins or third party themes, the issues with upgrading are usually from needing those updated too.