Forums » SEPHP Help and Tips

DELETE USERS

    • 97 posts
    November 17, 2017 5:18 AM EST

    I still can not delete users, I select a user, I delete pulse and it is not deleted. Some data is deleted, but the profile continues there and can not be easily deleted. I have discovered that by erasing the entire wall of the member if it can be erased, the problem is that when a user is several years old, it is a work of many hours. I have a specific user who registered in 2013 and I managed to delete it until 2016. It took several hours to erase this data and I still have three years to erase from its Wall. Now it has emerged to delete several users also with the same age, I will have to spend several days to delete this data. For when that update that corrects the problem of the complete deletion of the profile?

    • Moderator
    • 4210 posts
    November 17, 2017 1:49 PM EST

    It should be showing an error in your error logs. Check your error logs and see what shows up. 

    • 97 posts
    November 17, 2017 2:39 PM EST

    Fatal error: Call to a member function getType() on null in /home/channel/public_html/application/modules/Core/Model/Like.php on line 82

    • 97 posts
    November 17, 2017 2:39 PM EST

    Fatal error: Call to a member function getType() on null in /home/channel/public_html/application/modules/Core/Model/Like.php on line 82

    • Moderator
    • 4210 posts
    November 17, 2017 3:03 PM EST

    Please send a ticket to our support if you have access as we do have a fix coming in 4.10 for this and perhaps we can apply it to your site. I am not sure if it is something that can be applied to the site or if it needs to wait for an upgrade. 4.10 is scheduled to release in beta in December.

    • 97 posts
    November 18, 2017 7:17 AM EST

    I already put several tickets with this problem. I will wait for the next update and spend some time and be tested by more members. Although I already have panico with updating something, and if that update is from the SocialEngineAddons plugins ... it's not panic ... it's real terror.

    • Moderator
    • 4210 posts
    November 18, 2017 2:09 PM EST

    If you will update the original ticket with a response to it, that will reopen it for our technicians to perhaps apply the patch directly to your site for this issue. 

    • 97 posts
    November 18, 2017 4:01 PM EST

    Ok, I'll try to see. Although as I say I have panic to touch something

  • gs
    • 861 posts
    November 18, 2017 5:00 PM EST

    ==> 'Although I already have panico with updating something, and if that update is from the SocialEngineAddons plugins ... it's not panic ... it's real terror.'

    ==>'Although as I say I have panic to touch something'

    Although I understand your concern, I suggest to be sure you have multiple backups of your site (all files and database).  Although in the past two years I have seldom used the backups, I definitely have never needed the backups due to work performed by SE and SEAO Support staff.  No 3PD is perfect and error(s) may occur when work is performed, but neither SE or any of the 8 3PDs that have worked on my site have crashed it to the point of requiring a restore.  But backups are good practice, just in case and may help you sleep better

    • 8 posts
    December 21, 2017 2:36 AM EST
    I cant delete more than 5 or 6 members at a time also and I have about 400 to 600 I need to delete every month
    • Moderator
    • 4210 posts
    December 21, 2017 4:26 AM EST

    We already have his issue resolved with a bug fix for 4.10 for issues with old comments and likes that weren't deleted from content. It is not for new users as those delete fine.

    • 38 posts
    January 2, 2018 1:27 PM EST

    Looking forward to a fix for this, our issue is sorta like this, in our case, any user who is older then X length we can't delete, we get a error, this includes anyone who decides they want to remove their own account and uses the account deletion function it errors, and if we try to from the admin panel, error as well.

    we have to do it from the database and at that point thats a headach.