Forums » 3rd Party Product Discussions

Shoutout to SocialEngineSolutions - SES

    • 370 posts
    March 5, 2018 1:03 PM EST

    I just wanted to give public kudos to these developers. I have been all over them with tickets, development requests and dumb questions on how to do stuff and they have been great to deal with. 

    My only complaint is the time zone difference in waiting on replies lol.

    Thanks SES - I appreciate your customer support!

  • gs
    • 857 posts
    March 5, 2018 1:22 PM EST

    Yes, their Support is thorough and very quick.  One 3PD in particular takes weeks/months (or longer - I have one Tix that's 18 months old) to resolve, but SES not only replies quickly but more importantly resolves issues within 1-3 days.  RE: Time zone difference - I actually like this because it's like Santa's Elves fix my toys while I sleep so when I awake I'm greeted with presents :)

     

    Thanks SES (Aaral, Vaibhav, Emma, and the rest of The Team)

    • 370 posts
    March 5, 2018 2:41 PM EST

    HAHAHA Santa's elves - LOVE that analogy! 

    • Moderator
    • 5860 posts
    March 6, 2018 7:22 AM EST

    lol to Santa's Elves.

    Always good to see good things happening for clients. Thank you for this post and to SES for providing such good care.

  • March 7, 2018 12:18 AM EST

    Thanks a lot James, GS.

    We're glad you are liking our work and service.

    Regards

    SocialEngineSolutions team