Forums » 3rd Party Product Discussions

Ghost Notifications

    • 370 posts
    March 8, 2018 3:45 PM EST

    Running the latest version in a dev environment and I am seeing notifications yet when I click them or mark all as read they reappear on screen refresh.

    Any ideas as to why or where I should look? I am running SES advanced newsfeed and feel that might be the culprit but am not 100%

    • 53 posts
    March 8, 2018 5:36 PM EST

    Sometimes this can come from Caching. Depending if you are using file/opcache/redis this can just be a delay in updates. If they reappear - do they eventually disappear after 5-10 minutes (general rule for cache).

  • March 9, 2018 1:55 AM EST
    ITLJames said:

    Running the latest version in a dev environment and I am seeing notifications yet when I click them or mark all as read they reappear on screen refresh.

    Any ideas as to why or where I should look? I am running SES advanced newsfeed and feel that might be the culprit but am not 100%

    Hello James, we have checked this issue and yes, there was a conflict with the Notifications coming from the Plugin. We have removed the setting from our plugin and your website as well. This is working fine now.
    Please check at your end also, and let us know if you still face any issues.

    Regards

    Team SocialEngineSolutions

  • gs
    • 857 posts
    March 9, 2018 2:34 AM EST

    See what some of us keep saying about how quick SES is to resolve things?  That was less than a day (< .5 day).  Thanks SES Team :)

     

    But @FM Ryan makes a valid point about caching too.

    • Moderator
    • 5860 posts
    March 9, 2018 6:54 AM EST

    Moved to third party discussions. :)

    • 370 posts
    March 9, 2018 9:56 AM EST

     This is exactly why their customer service makes them shine - I didn't even log a support ticket as I was not sure the issue was with their plugin and they when ahead and fixed it anyway!

    Crazy awesome SES