Forums » SEPHP Help and Tips

Account deletion questions

  • MWL
    • 6 posts
    May 31, 2018 11:56 AM EDT

    Hello all.

    I would like to add questions to the account deletion page, so i can have an idea of what cancelling users are looking for that we dont have yet.

    Has anyone tackled this issue before? if so, how did you do it?

    Is there a specific item you used int he layout editor that would allow me to easily do this?

    • Moderator
    • 5090 posts
    May 31, 2018 12:51 PM EDT

    You may want to use one of the certified GDPR plugins for this maybe? 

    I've not added anything to the deletion page for my site. 

    I suppose you could perhaps use one of those online survey tools and use an html widget/block and put the link to the survey in that. It could work ok perhaps.

  • MWL
    • 6 posts
    May 31, 2018 12:59 PM EDT
    Thanks Donna. Do you know of which GDPR tool allows account deletion questions?
    • Moderator
    • 5090 posts
    May 31, 2018 1:02 PM EDT

    Due to the new gdpr and account deletion policies, I believe they both might but it's best to ask both SES and SEAO to see if they have this feature or perhaps if they would add it.

    https://www.socialengine.com/marketplace/app/professional-gdpr-plugin

    https://www.socialengine.com/marketplace/app/gdpr-compliance-plugin


    This post was edited by Donna at May 31, 2018 1:02 PM EDT
  • June 1, 2018 2:26 AM EDT
    MWL said:
    Thanks Donna. Do you know of which GDPR tool allows account deletion questions?

    Hello MWL, our Professional GDPR plugin enables you to have Forget Me option on your website. You can find the request in the admin panel and can take action accordingly.

    You can purchase the plugin here: https://www.socialengine.com/marketplace/app/professional-gdpr-plugin .

    You can find link to detailed screenshots in the App Support section of the plugin page.

    Regards

    Team SocialEngineSolutions

    • 296 posts
    June 1, 2018 3:07 AM EDT
    MWL said:

    Hello all.

    I would like to add questions to the account deletion page, so i can have an idea of what cancelling users are looking for that we dont have yet.

    Has anyone tackled this issue before? if so, how did you do it?

    Is there a specific item you used int he layout editor that would allow me to easily do this?

    Hi @MWL, our "GDPR Compliance Plugin" lets users Abolish their Data from the Website by filing a request and sharing their concerns in the Abolish Data form, which will then be forwarded to the Admin for Review. "Abolish Data" option is easily accessible from the Privacy Center Page provided by our plugin. 

    As Admin, you can add new fields (like Reason, etc) in the Abolish Data Form. If you want, you can change the text of "Abolish Data" to "Delete Account", and then delete account as admin after you receive Abolish Data requests. We believe this should meet your requirements.

    If you want to add a field like "Reason" in SocialEngine's existing account deletion functionality, then customization will be required to it.

    Please visit our plugin's page to know more about its features & to check its screenshots: https://www.socialengine.com/marketplace/app/gdpr-compliance-plugin .