Thank you Donna for all your time. As we have discussed offline, the situation is getting worse with them. I am demanding a refund on everything because they attempt to fix one thing, and two other things get screwed up. I am not asking for anything custom. Just that their plugins work as advertised.
Again, they are nice in their communication. But that does not change the fact that every single day I have to go back and forth with them due to all the errors and lack of advertised functions.
I hope they provide a refund for everything I have purchased so I can go back to the experts who know what they are doing. At this rate, I will NEVER have a workable site or apps with socialnetworking.solutions.
SocialNetworking Solutions said:
Hello James,
We apologize for the inconvenience caused to you.
We would like to inform you that our team has proceeded with the points you mentioned.
If you still have any issues, then we request you to please contact our support team at support@socialnetworking.solutions
Regards
Team SNS
I know about all the tickets. It is never ending support tickets with you guys. Every single day - ALL day - I am testing and testing and testing and STILL cannot get my very simple site to work error free. I wish I never purchased anything from you. My time is valuable as well and I should not have to spend hours and hours every day on your plugin errors.
A couple of things stood out at me on your reply and I thought I would chime in. First, I have had multiple sites over the last 10 years and experimented with almost all of the plugin/themes suppliers that advertise on SE. The one that I use exclusively now is SocialApps.Tech. They have been great up until 9 months ago. It may be due to covid in their country, but the service has gone to crap with them too. I own almost every plugin they have and even collaborated and paid development costs for custom ones that they sell to others now. I am at a standstill on the Twitter clone package I bought from them because they are screwing with me on the apps (to match the twitter package). Second, I have tried multiple framework software (PHP based, etc) for my site and apps and SE is by far the best. It does have a steep learning curve and is fairly expensive, but nothing else comes close. I highly recommend you stick with SE and pay for their support services. They are invaluable. Third, I hope you are still not using anything from socialnetworking solutions. They are a mess! I lost so much time and money with them! Fourth, and this is VERY important....take the time to learn as much as you can about the inner workings of SE. You mentioned the language editor and layout editor as having issues. I thought that was the case in the very beginning when trying to change things on the plugins or themes, but it was my inexperience that was stopping me. Yes - you are going to spend many hours on tutorials and some code learning. But it is worth it. Both sections in the admin panel can be navigated and you can change almost anything in there. You just have to be patient and learn. This also goes back to having a support subscription with SE. They are top notch in getting back to you and helping. I don't pay for it anymore, but that is only because I am almost an expert after over 11 years with them :) If you have a good idea for a social project and can dedicate the time, I suggest you stick with SE and SocialApps. This combination of framework, plugins, themes, customs and support is the only way to go. Unfortunately, it isn't going to be cheap with your upfront costs, dedicated servers and both companies support.... All the best.
A couple of things stood out at me on your reply and I thought I would chime in. First, I have had multiple sites over the last 10 years and experimented with almost all of the plugin/themes suppliers that advertise on SE. The one that I use exclusively now is SocialApps.Tech. They have been great up until 9 months ago. It may be due to covid in their country, but the service has gone to crap with them too. I own almost every plugin they have and even collaborated and paid development costs for custom ones that they sell to others now. I am at a standstill on the Twitter clone package I bought from them because they are screwing with me on the apps (to match the twitter package). Second, I have tried multiple framework software (PHP based, etc) for my site and apps and SE is by far the best. It does have a steep learning curve and is fairly expensive, but nothing else comes close. I highly recommend you stick with SE and pay for their support services. They are invaluable. Third, I hope you are still not using anything from socialnetworking solutions. They are a mess! I lost so much time and money with them! Fourth, and this is VERY important....take the time to learn as much as you can about the inner workings of SE. You mentioned the language editor and layout editor as having issues. I thought that was the case in the very beginning when trying to change things on the plugins or themes, but it was my inexperience that was stopping me. Yes - you are going to spend many hours on tutorials and some code learning. But it is worth it. Both sections in the admin panel can be navigated and you can change almost anything in there. You just have to be patient and learn. This also goes back to having a support subscription with SE. They are top notch in getting back to you and helping. I don't pay for it anymore, but that is only because I am almost an expert after over 11 years with them :) If you have a good idea for a social project and can dedicate the time, I suggest you stick with SE and SocialApps. This combination of framework, plugins, themes, customs and support is the only way to go. Unfortunately, it isn't going to be cheap with your upfront costs, dedicated servers and both companies support.... All the best.
