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Important Customer Dashboard Update

    • Moderator
    • 5736 posts
    March 3, 2021 4:30 AM EST

    Hi !


    Over the years the team at SocialEngine has placed an emphasis on safety and security. As we continue to grow we want to make sure that we are not only offering all of our users not only the best experience, but also the most secure experience as well. It is for this reason that we are going to be migrating to a new customer dashboard. The new dashboard will offer the same features that you are currently using, but with enhanced security measures. In order to make this transition we will require that you reach out to our support team directly so that we can set up a new account for you.

     

    The process is very simple. All we need is for you to send an email to support@socialengine.com from the registered email address on your account. This will allow us to walk you through the account creation process on our new dashboard. This will all be done free of charge and you will maintain all SocialEngine official software you have purchased in the past. If you are a SocialEngine Managed client, you don’t need to do anything as you are already using our new dashboard.

     

    We recognize that this is a large undertaking and thus the process may take a little while to finalize, but rest assured we will make sure that you have full access to any software you have purchased. In order to ensure that all SocialEngine customers have the chance to reach out, we will keep this migration process open for a full year, ending in March of 2022, after which the old dashboard will no longer be available.

     

    We appreciate your patience and your continued loyalty to SocialEngine. Please feel free to reply to this email with any questions.

     

    The SocialEngine Team

     


    This post was edited by Donna at March 3, 2021 4:30 AM EST