Signup Verification Code Not Being Delivered

    • 233 posts
    February 22, 2022 10:49 AM EST

    Hello

    I opened ticket with my host but wanted to put out here as well. User fills out Signup form, verification code never delivered. Not in spam folders on user end.

    No customizations beyond out-of-the-box settings.

    Thanks Gary

    • Moderator
    • 6923 posts
    February 22, 2022 10:51 AM EST

    Please ensure you are using SMTP. Here's a tutorial for email troubleshooting:

    https://socialengine.atlassian.net/wiki/spaces/SU/pages/5210393/SE+PHP+-+Basic+Email+Troubleshooting?search_id=c6dbe4e4-244e-4309-916a-99364e42e4ef

    • 233 posts
    February 22, 2022 10:56 AM EST

    thanks passed along to support