Hey all
When an initial message comes in on our site the appropriate icon is highlighted as it should be. We use threaded messaging so my question is should each future response to the initial message not also highlight the message icon as well?
Our site is not highlighting the icon after the initial first message and this is causing many members to miss responses.
Are you using default notifications or 3rd party?
What do you mean threaded mail? Is that a third party plugin or do you mean some setting I missed?
Are you using default theme or a third party?
For me here, any new message highlights the message icon and has the count.
I am using default notifications
Threaded mail - meaning that responses are within the same window and you can read down the whole conversation on the page - the is stock
3pd theme from SES
I am not seeing any errors in admin - will test it out on the demo, maybe it is something to do with my 3pd plugins