Notification of Incoming Messages

    • 378 posts
    July 9, 2018 11:07 AM EDT

    Hey all

    When an initial message comes in on our site the appropriate icon is highlighted as it should be. We use threaded messaging so my question is should each future response to the initial message not also highlight the message icon as well?

    Our site is not highlighting the icon after the initial first message and this is causing many members to miss responses.

    • Moderator
    • 6650 posts
    July 10, 2018 5:05 AM EDT

    Are you using default notifications or 3rd party?

    What do you mean threaded mail? Is that a third party plugin or do you mean some setting I missed?

    Are you using default theme or a third party?

    For me here, any new message highlights the message icon and has the count.

    • 378 posts
    July 10, 2018 8:22 AM EDT

    I am using default notifications

    Threaded mail - meaning that responses are within the same window and you can read down the whole conversation on the page - the is stock

    3pd theme from SES

    I am not seeing any errors in admin - will test it out on the demo, maybe it is something to do with my 3pd plugins